Privacy Policy

Psych Intake Collective runs Google ads and builds booking pages for Australian psychology clinics. When you use this website or get in touch with us, we handle your personal information as described here.

When you fill in our qualification form, we collect the details you enter: your first name, last name, email address, phone number, clinic type, suburb and state, whether you currently run Google ads, your monthly advertising spend, how many clinicians work in your practice and your current appointment availability. You can also share extra detail in the free-text field if you choose to.

As you move through the form, we also record which buttons you click and how far you got, even if you do not finish or submit it. Each visit gets a random session ID, and the clicks and answers are grouped under it so we can understand where people drop off.

When you reach the booking page, your details are used to prefill the scheduling calendar so you do not have to type them again.

If you arrive from an advertisement, we record the campaign details that brought you here, such as the source, medium, campaign name and any click identifiers (including gclid for Google ads), together with the page address you visited. We use this to understand which campaigns are working and to report on our advertising.

Like most websites, our hosting may also collect standard technical information about visits, such as browser type and pages viewed.

We use what you share to respond to your enquiry, assess whether we are a good fit for your clinic, contact you by phone or email about our services, and improve the website. We use the form progress data to see where people stop filling in the form so we can make it clearer and easier.

We do not sell your personal information, and we do not use it for anything else.

Form submissions and booking requests are processed through our practice management and CRM platform, GoHighLevel (leadconnectorhq.com), which stores your details and sends them to our team. The booking calendar on this site is also provided by GoHighLevel. If you arrived from a Google ad, Google may receive information about your visit under its own privacy settings and policies.

We share information with these providers only as needed to run the services above. We do not otherwise disclose your personal information to third parties, except where the law requires it.

We keep your personal information only as long as we need it for the purposes in this policy and for our ordinary business records, after which it is deleted or de-identified.

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Just email info@psychintakecollective.com.au and we will take care of it. You can also clear the form at any time using the reset option, which removes your answers from the form on your device.

If you have a question or concern about how your information has been handled, contact us at info@psychintakecollective.com.au or on 0439 376 823 and we will respond promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.